Friendly Faces Pet Services

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FAQ

Frequently Asked Questions

You may be thinking "why would I need a Pet Sitter?" or "I have friends or relatives who can take care of my pets for me at no charge".  If you have never used a Pet Sitting Service, you may have questions about how it works.  The following FAQ's should answer most of them for you.  Please email or call us if you have any questions that are not answered here.  Thank you.

 

Why is in-my-home pet sitting better than a kennel or a boarding facility?

Isn't hiring a pet sitter more complicated than taking my pet to a kennel or boarding facility?

How much notice do you need from me to accept my reservation?

What forms of payment do you accept?

What are your business hours?

Are your rates higher on the Holidays?

Do you charge more for administering medications?

How do you get my house keys and information?

Will the pet sitter I meet be the one who actually does the pet visits?

Will you water my indoor and /or outdoor plants?

Do you have a minimum of visits required per day?

How long have you been in business?

What do I do when I return from my trip?

How do I get my keys back from you?

 

 

Why is in-my-home pet sitting better than a kennel or a boarding facility?

"Better" is a subjective description. While most kennels and boarding facilities work very well for your pets, qualified Pet Sitters offer many more positives for you and your pet. Friendly Faces Pet Services not only comes to your pet's home environment and gives them loving and quality care, we also check on your home and can be a deterrent to thieves. By rotating lights, bringing in newspapers, mail and fliers and having a car in your driveway a number of times a day, your home is much safer.

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Isn't hiring a pet sitter more complicated than taking my pet to a kennel or boarding facility?

When you take your pet to a kennel or boarding facility, you must take into account the time needed to drive there, the gas used and wear and tear on your vehicle and the hours that the facility is open so that you can pick up your pet before they close for the day. It can also be stressful for both you and your pet when they are dropped off and you leave. Friendly Faces Pet Services comes to your pet's home environment. There is no travel back and forth to another place and no worry about returning home at a certain time. If you will be later than expected, just give us a call as soon as possible and we will continue our service until you return.

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How much notice do you need from me to accept my reservation?

It really depends on the time of year and whether you are a new or existing client. Holidays fill very quickly. If you are a new client, we suggest you reserve as soon as possible as we need time to fill out paperwork and meet you and your pet. (Generally no less than 2 weeks.) Existing clients should also call as soon as plans are made. Even if the dates may change a little, it is better to have your time booked and make adjustments later. We try to be as flexible as possible and will do our best to accept last minute reservations from existing clients. If you have a dog who does not have access to the outdoors, it is especially important to book early as we only have so many available first and last visits of the day. We do schedule our time off according to future bookings so early reservations are appreciated.

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What forms of payment do you accept?

We accept payment by cash or check in person and credit cards through Paypal on our Payment link, here on the website.

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What are your business hours?

Our business hours are 6:00 am to 7:30 pm Monday through Sunday.

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Are your rates higher on the Holidays?

No, we do not charge more for the Holidays. We do ask that you book with us as soon as you can for these times as they fill quickly.

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Do you charge more for administering medications?

No, in most cases we don't charge more for administering medications. If insulin shots or administering Subcutaneous Fluids will cause our visit to run longer than normal on a regular basis, there may be an added charge. However, this can be discussed prior to booking the reservation.

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How do you get my house keys and information?

We will come to your home for a short get to know you visit. We want your pet to meet and get familiar with the pet sitter while you are there. There are a few forms to be filled out so we will have all the information we will need to properly take care of your pet and property. These forms can be sent to you in advance and filled out prior to our visit. During the visit, we will go over the forms you filled out, complete a contract and request 2 copies of your house keys. The whole process should take about 1/2 hour.

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Will the pet sitter I meet be the one who actually does the pet visits?

Yes. However, in the case of illness, personal emergency or injury to the pet sitter, Friendly Faces Pet Services will arrange for another qualified pet sitter to fulfill the responsibilities and care of your home and pet(s). We do our very best to notify our clients well in advance if we will be on vacation.

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Will you water my indoor and/or outdoor plants?

Yes, that is one of the services we do provide while you are away. However, please remember that any time spent watering is time not spent cuddling your pet.

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Do you have a minimum number of visits required per day?

Yes. In order to monitor their health and your home's security, cats must have a minimum of 1 visit per day and dogs must have a minimum of 2 visits per day. For example, a cat trapped in a cupboard for 48 hours does not make for a happy cat!

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How long have you been in business?

We have been in business since July 2003.

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What do I do when I return from my trip?

First, let your pet tell you how much love and attention they received while you were away. Then call us at 916 368-CARE (2273) to let us know you are home. Even if it is late at night, please call and leave a message. We check our messages before we head out in the morning. If we don't hear from you and/or can't reach you, in the best interest of your pet, we will continue visits until we know you are home.

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How do I get my keys back from you?

The best option is to leave your keys with us for future visits. They are locked away securely with no indicators on them as to your address or your name. The keys are here and ready for the next time you need service. It's always nice to know that if you find yourself locked out, we have a back up key for you to use. If you would like your keys returned, we will drop them off to you in between visits to other homes in your area.

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